Return Policy

Not satisfied with our product? We promise full refund for the item
*No question 30days policy                       *Easy Return Policy

Handicraft section:-

What can be reason?

• Mismatch from the ordered placed. Especially in terms of size, shape&colors. Please note shades of actual product may differ from images, colors mismatch will be considered, only in case let suppose blue is delivered instead of red.
• Unhappy with quality that does include Material quality, broken part.

 What will be the deadline?

 • Please register for return within 15 days.
• And thus , by the end of maximum 30 days, the unused items with tags and all the accessories should be received at address mentioned Address :E-01 , Gokul Heaven Thakur complex, Kandivali East , Mumbai

Handicraft section:-


What can be reason?

 • Wrong product delivered
• Bad Quality delivered. Please take note that bad quality implies completely rotten items is delivered.

What will be the deadline?

• Please register for return within 4 days after receiving.
 • And thus, by the end of maximum 15 days, the items with tags and all the accessories should be received at address mentioned Address:E-01,Gokul Heaven Thakur complex, KandivaliEast, Mumbai
 (Please note Item weight/no should not reduce more 10%)

General :-

How can customer register for return?

 • Just sent us on mail with under Mention details on our email id: Details: Name, Register mail id, Order id & Date of order and Reason.
 • Just call us and we will be happy to assist you.

What Dertaste responsibility?

 Once, your pack is received and after quality assurance. We will call you for options available for you within 2 working days. Options can be:

1) Replacement: We will short out the issue internally and will commence your reorder in maximum 2 days.
2) Exchange: We will provide you options for exchange at the same balance
3) IF not in stock of any same product, we will refund the amount.*

How amount will be transferred?

 • If your bank account is registered with us, we will refund the amount in your account, in maximum 2 days.
• If your bank account is not register with us, ie you have asked for cash on delivery during order placement, we will ask you for bank details .And, in maximum of 4 days, your amount will be refunded back.
 • In case, you wish to save your money with Dertaste, for future use. You will receive a mail of added value in Dertaste wallet, in one day. Days refer to business working days.

 What exact amount will customer get back?

We will refund the complete at what product price you have paid, with small deduction of fund transaction fee. Please note any promo code / or coupons code, once used in the order, cannot be reactivated.